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Training Details

Building Service Excellence Culture Training
Provider: LCL Coaches Consultants
Duration: 3 days
Starting Date: 2020-03-25
Ending Date: 2020-03-27
Attendant Fee: NGN 115,000
Venue: Lagos State, Nigeria
Posted on: 13th Mar, 2020 02:29:37 PM
Event Description
Achieving Excellence in Customer Service training course is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require to take their organisation from good to great. At the end of the training, Participants will learn to: Establish the importance of setting and reviewing customer service standards Design a social media plan to improve customer service support Demonstrate how to deal with difficult customers in a professional manner Utilise time management techniques and set SMART goals to increase productivity Develop an understanding of internal and external customer expectations Day 1 Enhancing Your Customer Service Communication Skills Active Listening and Question
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House 5 Zone 7 Oteyi Garden Estate, Abuleado, Amuwo Odofin.
Lagos State, Nigeria.
Tel: +234-9038014254