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Training Details

Hospitality and Guest Relations Training
Provider: Neways Consulting
Duration: 4 days
Starting Date: 2020-03-10
Ending Date: 2020-03-13
Attendant Fee: NGN 185,000
Venue: Lagos, Lagos State, Nigeria
Posted on: 20th Feb, 2020 02:22:26 PM
Event Description
In hospitality great service choreography and enthusiasm are essential. This course explores the ins and outs of guest relations and what it takes to deliver great service. Course objective At the program’s conclusion, participants should be able to: Outline what guests expect. Describe the look and sound of “courtesy,” “flexibility,” “responsiveness,” and other attributes top service providers share. Explain “on-stage” and “off-stage” behaviour.” Demonstrate top communication skills when dealing with angry, upset, or disappointed customers. Perform a site audit. Better manage service-related stress. The following outline highlights some of the course’s key learning points. As part of your training program, we will modi
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House 5 Zone 7 Oteyi Garden Estate, Abuleado, Amuwo Odofin.
Lagos State, Nigeria.
Tel: +234-9038014254